Alesha had a rocky start to the programme. She wouldn’t sit down at the first student meeting and displayed challenging behaviour. We heard from her parent/carer that she was anxious about being out of her comfort zone. Once we knew this, we were able to adapt our response to her behaviour and to reassure her about the programme. We found that she became more open and conversational, and her behaviour improved after each trip. She attended every trip and by the end of the programme she was a very different person.